Contact us
Support[email protected]Questions, bugs and feedback. Mention your phone model and app version (Menu → About).
Privacy[email protected]Data requests and anything about the Privacy Policy.
In the app you can also use Menu → Contact Us, which adds technical details for us automatically.
Reminders don't ring
- Open Notitask and look for the banner “Reminders may not work reliably”, or open Settings → Make reminders reliable. It lists the phone settings that block reminders and opens each one for you.
- On Android, allow exact alarms and turn off battery optimisation for Notitask. Some brands (Xiaomi, Huawei, Samsung and others) also need “Autostart” or “Unrestricted battery”.
- On iPhone, allow notifications and time-sensitive alerts, and add Notitask to your Focus allowed apps if you use Focus.
Subscriptions
Purchases are handled by Apple or Google, so changes and refunds are made there:
- iPhone: Settings → your name → Subscriptions, or apps.apple.com/account/subscriptions. Refunds: reportaproblem.apple.com.
- Android: Google Play → Profile → Payments & subscriptions, or play.google.com/store/account/subscriptions.
- Got a new phone? Open the plans screen in Notitask and tap Restore purchases while signed in to the same Apple ID or Google account.
Backups and moving phones
Turn on backup in Settings → Backup: iCloud Drive on iPhone, Google Drive on Android. Backups include photos and files. On a new phone, install Notitask, open Settings → Backup and restore the latest copy. Backups from iPhone and Android use the same format, so you can move between them with a backup file.
Delete your data
Notitask has no accounts, so your data lives on your device and in your own cloud. To delete it:
- On your phone: open Notitask, tap the menu (⋯ on iPhone, ⋮ on Android) → Delete all entries, and confirm. Removing the app also deletes everything stored on the device.
- Backups: on iPhone, Files → iCloud Drive → Notitask; on Android, Google Drive → Settings → Manage apps → Notitask → Delete hidden app data.
- System backup of your phone: on iPhone, Settings → your name → iCloud → Manage Account Storage → Backups; on Android, Settings → Google → Backup. Removing the app's data there deletes the copies Apple or Google keep.
- Calendar: delete the “Notitask” calendar in Apple Calendar or Google Calendar, or turn off sync in Settings first.
- Data held by us or our providers (crash reports, usage statistics, emails): write to [email protected] from any address. We delete it within one month and confirm.
- Ads: change your choice in Notitask → Privacy settings (Settings on iPhone, About on Android), and reset your advertising ID in your phone's settings.
More answers
The app has a built-in Help / FAQ (Menu → Help / FAQ). Common questions are also answered on the home page.